UX Designer

Company: Maven
Location: Chicago
Posted on: April 24, 2025

Job Description:

Title: UX Designer

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

Location: Local to Chicago or Houston

Duration : 12 months to start



Job Overview:

Travel: travel as needed for workshops or project specific needs



Job Overview:

The Senior Designer - UX will help lead the design and definition as a key contributor to United's Core UX team, responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining United's digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional mission-based teams. We're looking for an empathic, passionate curious designer who celebrates delivering high-quality solutions and thrives for innovation in a collaborative environment.



PLAN & CONCEPT

Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are necessary to rapidly work through ideation and move to the next stage
Initiate and respond to ideas for innovation/improvements based on research, analysis, and competitive reviews
Identify user needs and business requirements
Substantiate design approach with analysis & projections for improvement



DESIGN & REFINE

Ensure digital customer touch points become and remain consistent with United's user experience and brand standards
Develop intuitive, usable, and engaging interactions
Drive the design of next generation, navigation schemes, patterns, components and templates across the company's products, insuring a consistent, appealing, and dynamic customer experience.
Create low and high fidelity interactive prototypes adhering to a rapid, iterative and collaborative process
Work with usability researchers to design test plans and iterate designs throughout user testing. Translate usability research findings into design improvements.



DEFINE & COMMUNICATE

Create final design deliverables through appropriately detailed design specifications including: process flows, wireframes, storyboards, high and low fidelity mockups, red-lines and prototypes
Present design work to the user experience team, product team, and executives for review and feedback
Collaborate with cross-functional teams as well as the larger UX team and business partners throughout the design process
Communicate harmoniously with multiple stakeholders to synthesize, review design project progress, and incorporate feedback appropriately with a user-centered focus
During implementation phase respond to day-to-day questions from developers, product managers & project managers
Work with QA to identify, document, and verify bug fixes
Provide guidance and mentor junior designers



Education/Certification

BA/BS or equivalent work experience required


Knowledge/Skills

Solid grasp of web design principles and a good understanding of front-end web technologies required
Excellent understanding of user experience design for the Web, mobile, and touch devices required
Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision required
Experience in writing detailed design specifications (IA, work flow, page functionality and layout, etc.), which technology developers use to build the product required
Must be a self-starter that can create schedules and define scope of work even when there are no clear requirements and direction required
Strong ability to communicate your design, defend your design decisions, and respond quickly to business needs required
Proven ability to set the design direction for your projects and to collaborate with other designers working in the space required
A team player who can easily adapt in a rapidly changing environment required



Experience

5+ years as a working professional UX design experience required
8+ years of total UX design experience required

Keywords: Maven, Crystal Lake , UX Designer, Other , Chicago, Illinois