Senior Customer Care Specialist

Company: H O BOSTROM CO INC
Location: Waukesha
Posted on: April 17, 2025

Job Description:

Description:Job Summary: A Senior Customer Care Specialist will process orders, create reports, quote products and interface directly with customers and inside sales to facilitate customer needs. In addition, this position will develop extensive product knowledge and a working knowledge of the manufacturing process. The Senior CCS will work well independently, is well organized, can adapt to shifting priorities, and will also function well as part of a team.
Essential Duties:

• Communicate extensively with external and internal customers (OEMs, end users, outside sales reps, inside sales/customer service reps, design engineers, manufacturing personnel) as well as domestic and international freight companies.
• Learn and maintain an in-depth knowledge of company's manufactured products, product identity, descriptions, and features.
• Apply product knowledge to identify and propose cross- and upselling opportunities.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Communicate customer requests and create internal engineering change requests to fulfill customized orders.
• Serve as an internal point of contact and resource for the outside sales team.
• Edit, analyze, and place incoming orders; verify correct terms, pricing, part numbers, ship dates, locations and shipping instructions.
• Answer service questions from customers and apply judgment in resolving service, warranty, or technical problems.
• Complete sales-related projects and oversee scheduling of tradeshowsKnowledge, Skills, and Abilities:
  • Excellent written and verbal communication skills
  • Ability to organize and prioritize workload, including a high volume of emails and phone correspondence
  • Ability to set and achieve quarterly goals
  • Excellent listening skills
  • Ability to generate solutions to customer problems and needs
  • Ability to understand and communicate mechanical/technical details about products and applications
  • Must be capable of working both independently as well as in a team-oriented environment
  • Strong computer skills, with proficiency in Microsoft Word, Excel, and an ERP database system
  • Ability to meet deadlines and with high attention to detail
  • Highly self-motivated individual who functions well independently and as part of a teamLevel of Independence: This position has a very high degree of autonomy and reports directly to the Sales Operations Manager.
    Physical Demands: While performing the duties of this job, the employee is regularly required to walk, talk and hear. Must use hands to manipulate objects or controls. The employee is regularly required to stand, bend, stoop and reach above shoulders. The employee must occasionally lift/move up to 25 lbs. and push/pull up to 50 lbs. on a wheeled cart. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus. Requirements:
    • Associate's Degree in business related field or equivalent work experience
    • 3 years of experience in a customer support or sales role supporting an OEM in a manufacturing environment
    • 3 years' experience working in an ERP system
    • Bachelor's degree in business or related field, preferred
    • Experience working in Syteline, Excel and Salesforce, preferred
    • Experience facilitating tradeshow bookings and related activities, preferred
      
      
      
      
      PI2baa321d7492-37248-37192195

Keywords: H O BOSTROM CO INC, Crystal Lake , Senior Customer Care Specialist, Other , Waukesha, Illinois